Privacy Policy

Effective Date: January 1, 2026

Welcome to Rack ("we," "our," or "us"), a cloud-based warehouse management platform. We are committed to protecting your privacy and safeguarding the information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our software, or interact with our services.

Information We Collect

Personal Information

We may collect information including:

• Name
• Email address
• Phone number
• Company name
• Billing information
• Account credentials

Operational and Business Data

As part of providing our warehouse management services, we may process:

• Inventory information
• Order and shipment details
• Product and SKU data
• Customer and supplier records
• Barcode and transaction information
• Usage logs and system activity

Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited
• Usage statistics
• Cookies and analytics data

How We Use Your Information

We use collected information to:

• Provide and maintain our services.
• Process transactions and subscriptions.
• Improve platform performance and functionality.
• Deliver customer support.
• Communicate important service updates.
• Monitor security and prevent fraud.
• Analyze usage trends and optimize user experience.
• Comply with legal obligations.

Artificial Intelligence and Analytics

Rack may utilize analytics and artificial intelligence technologies to improve forecasting, reporting, inventory optimization, and operational efficiency. These capabilities are designed to enhance platform functionality and are not used to sell your information to third parties.

Sharing of Information

We do not sell your personal information.

Information may be shared with:

• Cloud hosting providers.
• Payment processors.
• Customer support providers.
• Analytics and monitoring vendors.
• Legal authorities when required by law.
• Service providers assisting us in operating our platform.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as necessary to:

• Provide our services.
• Fulfill contractual obligations.
• Resolve disputes.
• Enforce agreements.
• Comply with applicable laws and regulations.

Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Remember user preferences.
• Improve website performance.
• Analyze traffic and usage patterns.
• Enhance user experience.

You may disable cookies through your browser settings, although certain features of the platform may not function properly.

Third-Party Services

Our platform may integrate with or provide links to third-party services. We are not responsible for the privacy practices or content of those services.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your data.
• Restrict or object to processing.
• Receive a copy of your information.
• Withdraw consent where applicable.

Children's Privacy

Our services are intended for businesses and are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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